FREQUENTLY ASKED QUESTIONS

Is it safe to purchase online? What payment methods are available?

Yes, all payments are processed with the payment platforms PayPal or Redsys, two international operators of on-line payment management that offer all the guarantees to ensure that transactions are made securely.

If you wish, you can also split your purchases with the Aplazame system that you will find available in the payment section during the purchase process.

Once the order is formalized you will receive a confirmation e-mail.

Can I modify or cancel my purchase?

Yes, please email us at info@majoral.com and we will guide you through the process.

Are Majoral’s products insured when shipped?

Yes, all our shipments are properly insured.

Will I receive any information once the order is completed?

At the end of your purchase, you will receive a confirmation email with your order reference and order details.

I can't find the jewelry I want in your online store…

It is possible that over time some collections will no longer be available in our online store. However, you can contact us at info@majoral.com or via chat and request information or availability of any Majoral item.

How can I track my purchase?

A shipping notification with tracking details will be sent via email after your order has shipped.

Are returns and exchanges allowed?

Yes, you must first contact Majoral’s Customer Service. You can check the regulations on returns and exchanges here.

How long will it take for my order to arrive?

Due to Majoral's commitment to sustainable production and our handcrafted manufacturing process, orders usually take approximately 5 working days to be shipped, unless it is necessary to customize a piece of jewelry, in which case you will be duly informed.

I need to receive my order urgently. How should I proceed?

You can contact us at info@majoral.comor by phone at +34 933 209 100 and, if possible, we will try to meet your requested delivery date.

What countries do we ship to?

Majoral offers worldwide shipping service.
Shipping costs will be those indicated at the time of purchase. In no case Majoral is responsible or liable for the taxes that must be paid in each country to import the products purchased.

My jewel has arrived damaged, what can I do?

In case your piece does not arrive in good condition due to a transport incident, please contact us atinfo@majoral.comproviding us with your order number and images of the damaged piece and we will inform you on how to proceed.

I am not sure about my ring size

You can find our size guide here, where two methods of size measurement are provided.

Will I receive my order in gift wrapping?

Yes, all our pieces are shipped carefully gift wrapped in our Majoral packs, guaranteeing the same online shopping experience as in our physical stores.

If you have not found the answer to your questions, please contact us at info@majoral.com or through the chat that you will find on our website.